After many years of reform, hospitals in China still face many challenges. From patient's perspective, long waiting lines are still common in front of registration window, triage desk and outpatient clinics, creating huge inefficiency in care delivery; from healthcare professional's perspective, long working hours hampered by documentation reducing valuable time that could be spend on patient and family interactions; from operator's perspective, various segmented hardware and software systems lead to information silos, creating obstacles in getting a timely and accurate holistic view of the operating performance.
Cloud technologies, AI and the latest development in large multi-modal models etc, hold a lot of potential promises to address the aforementioned ingrained issues. For example, AI chatbot can better refer and triage patients to avoid wrong appointments, pre-consult history taking chatbot can improve quality and efficiency of consultation, AI-based clinical decision support system can provide advices in real time. Integrated IoT, sensors and visualization technologies can create a virtual hopsital, providing management a visual platform to understand, track and analyze hospital performances in real-time. These innovative technologies together can help hospitals improve care quality, clinical accuracy, and operating efficiency.
