Proposed Topic (Most preferred): :
Clinical Safety and Quality Service III (Projects aiming at quality service to patients and their carers)
Authors (including presenting author) :
Chui KS(1), Lui KH(1), Chan YS(1), Lo HY(1), Ho PC(1), Mok YNM(1), Cheung CM(1)
Affiliation :
(1)Department of Medicine, Pamela Youde Nethersole Eastern Hospital
Introduction :
Stroke could lead to prolonged hospitalization. Patients and caregivers were concerned about the disease progress during hospitalization. Digital solutions to deliver Acute Stroke Patient Care Journey (ASPCJ) information during hospitalization is needed. Pamphlets and new integration of QR codes card could be effective tools to improve patient education and engagement throughout the hospitalization process.
Objectives :
To facilitate stroke patients and care givers in familiarization of ASPCJ and reduce communication workload of nurses.
Methodology :
A prospective study was conducted in Acute Stroke Unit (ASU) of PYNEH from April to October 2023. Stroke patient within ASU and caregivers were recruited. Information factsheets that covered different stages of ASPCJ, including admission procedures, diagnostic tests, rehabilitation, and discharge planning were distributed to them upon admission in the form of pamphlets and QR code card. Pre and post-intervention assessments and satisfaction questionnaire were conducted to measure knowledge improvement and patient engagement. Another questionnaire was distributed to nurses to review their satisfaction with the intervention.
Result & Outcome :
160 samples were recruited with 80 intervention (QR code card and pamphlets) and 80 control group (no written information distribution) respectively. The result showed improved patients' knowledge and understanding of the ASPCJ (mean=7.12) in intervention group compared to the control group (mean=5.3). The satisfaction score regarding ASU service in the intervention group also increased from (mean=3.55) to (mean=4.48). 70% of participants preferred QR code cards over traditional pamphlets (30%), particularly those aged below 60, suggesting that QR codes were more accepted by the younger demographic with higher mobile device usage. 86% of staff agreed that the intervention helped alleviate concerns related to the ASPCJ among patients and caregivers, facilitated better communication, leading to enhanced patient satisfaction and adherence to treatment plans.
Conclusion
The utilization of pamphlets and QR codes could enhance the understanding of the ASPCJ, and thus positively impact patient experiences, promote better outcomes, and strengthen the patient-caregiver-healthcare provider relationship.
With the widely used HA GO application in public, digital solutions would be a trend to arouse awareness, facilitate decision-making, and promote active participation in stroke care in future.
