Proposed Topic (Most preferred): :
Staff Engagement and Empowerment (motivating staff / teamwork / work revamp tackling manpower issue / staff wellness / OSH / retention)
Proposed Topic (Second preferred): :
Enhancing Partnership with Patients and Community (Projects initiated to engage patients / carers / community to improve efficiency / quality of care)
Authors (including presenting author) :
YU LME(1), LEUNG KYC(1), TSANG SC(1), LEUNG SS(1), YIP TH(1), HEUNG LW(1), LI KY(1), CHAN WMM(1)
Affiliation :
(1) Community Health Care, Kowloon West Cluster
Introduction :
Medical social collaboration (MSC) and community partnership are pivotal in addressing today's complex healthcare challenges. With the abundance of community resources available today, engaging and empowering healthcare professionals in navigating these resources and planning services is crucial for improving access to primary healthcare.
Objectives :
1. To raise awareness and enhance KWC staff knowledge regarding community resources and support services
2. To equip KWC staff with the skills necessary to initiate community care service referrals for patients in-need
3. To promote medical social collaboration (MSC) within KWC
Methodology :
KWC Community Health Care took the lead by launching “MedicoSocialtrio (MStrio) Program − Making your life Spectacular” for all KWC staff, in collaboration with the Medical Social Service Unit, Occupational Therapy Department and Physiotherapy Department in PMH, as well as various government departments and community partners. The comprehensive program includes a series of quarterly activities throughout 2024 and comprises “MStrio 1: Listen More − Webinar Series on Community Resources”, “MStrio 2: Learn More − e-Learning Course on Community Care Services” and “MStrio 3: See More − Community Partner Guided Tours”.
Accreditation for Continuing medical education (CME), continuing nursing education (CNE) and continuous professional development (CPD) were sought for MStrio 1 and 2. Electronic self-administered surveys had been employed to evaluate participants’ competence in navigating community resources, investigate ideas of medical-social collaboration and to collect feedback on the program design for each activity. Pre- and post-test would be conducted for MStrio 2 to assess participants’ knowledge in community care services.
Result & Outcome :
The first quarterly events of the MStrio Program were scheduled to start in mid-January 2024. As at 9 January 2024, the number of registrations for MStrio 3 had surpassed the available capacity for all four guided tours. A survey was conducted among 25 KWC staff who enrolled in the first guided tour at Food Angel, which included doctors, nurses, allied health professionals, administrative and supporting staff. Of these enrollees, 14 (56%) were seeking MSC opportunities, 6 (24%) cited departmental requirements, operational needs or service planning, while 17 (68%) expressed personal interest.
Conclusion
The high registration rate and positive survey feedback for the MStrio Program’s initial event hint at a promising outlook for enhancing staff engagement and MSC in KWC.
