Proposed Topic (Most preferred): :
Clinical Safety and Quality Service I (Projects aiming to improve efficiency and effectiveness of care delivery to meet international standards)
Proposed Topic (Second preferred): :
Clinical Safety and Quality Service III (Projects aiming at quality service to patients and their carers)
Authors (including presenting author) :
ShiuYH, LeungKYJ, KongAF, LeungKNS, WanHY, WongLYM
Affiliation :
Department of Cardiothoracic Surgery
Introduction :
In general, patients always experience anxious before and after cardiac surgery. It is a common practice for Department of Cardiothoracic Surgery (CTSD) day centre nurses to provide educational talks to minimize their anxiety but they are arranged in specific time and place. Nowadays, most people get used in electronic devices and tablets. It has been proven that adding video to print patient education can help health care professionals explain complex medical procedures. Therefore, our department collaborated with a video production team to produce a series of patient education videos. The videos cover patient preparation before surgery, environment introduction for our general ward, operation theatre and ICU, discharge issues. Surgeons also introduce details and complications of cardiac operations in the videos. The talks become mobile and flexible. Patients can understand their operations thoroughly before consent signed.
Objectives :
1. To produce a comprehensive and systematic patient education video efficiently
2. To deliver high-quality patient education interactively in a time-saving way
Methodology :
Nurses, doctors and the video production team shot a series of patient education videos for cardiac surgical patients from January to June 2022. All videos were uploaded to four ward tablets. Pre-operative patients are provided a tablet to watch the designated education video while a post-operative education video is watched before discharge. Patient relatives are welcome to watch the video at bedside during visiting hours too. Evaluation is done after watching the videos.
Result & Outcome :
From Aug 2022 to Nov 2023, 1230 patients had watched the patient education videos at bedside. Nurses can provide individual tailor-made question and answer session to each patient and the relatives. All (100%) patients were satisfied with the detailed video content. 99% (n= 1217) patients claimed videos increased their knowledge about the surgery before meeting doctors while the remaining stayed neutral. 99.2% (n= 1220) felt better prepared for surgery leading to improved patient experiences.
Education has become more flexible in terms of time and place. Additionally, this series of educational videos can ease patients’ anxiety and make the workflow of cardiac patient operation journey more efficiently.
