Proposed Topic (Most preferred): :
Clinical Safety and Quality Service III (Projects aiming at quality service to patients and their carers)
Authors (including presenting author) :
Ng YS(1), Lai YM(1), Hui MY(1), Lee YC(1), Tam CL(1), Lam YF(1), Ko WC(1), Lam SC(2)
Affiliation :
Department of Ear, Nose & Throat, Tung Wah Hospital(1), Department of Surgery, Tung Wah Hospital(2)
Objectives :
Smart Clinic is one of the initiatives of Smart Hospital. It involves multiple innovative projects to streamline the workflow in ENT SOPC service. The structure of project designed is based on promoting patient centered care experience throughout the clinic journey. The key milestone include enhancing patient safety, promoting environmental friendliness and improving staff and patient satisfaction.
Methodology :
Develop a realistic project plan with outline, objective and schedule. Team members participate in project design and modification of clinic workflow. Liaise with smart projects coordinator to arrange on-site visit for installation and budget estimation. On-site training has been provided for staff with immediate problem solving. Regular review and update the progress throughout the project.
Result & Outcome :
Patients benefit from (1) Transparent and clear information & instructions. (2) Facilitate patient’s health engagement and management. (3) Mobile payment, registration and real time queuing anywhere. Clinic benefits from (1) Streamline workflow improve quality, standards and completeness of informed consent documentation (2) Closed-loop communication, timestamps and documentation shared in CMS for e-lab result screening and e-PAF (3) A paperless solution for consultation including referral and private document scanning and upload to CMS (4) e- Vitals in SOPC self-help station, the real-time data will be sent to CMS via IoT devices and cloud technology. Easy retrieval of vital signs readings in CMS Corporate benefits from the operational data for service improvement.
Implementation of smart clinic project by phases in TWH ENT SOPC. 1. Post renovation re-installation of CQMS system (Feb 2022) 2. IPMOE implementation (Feb 2022) 3. e-PAF nursing documentation (Feb 2022) 4. On demand smart label printing (Mar 2022) 5. Smart Kiosk installation (Sept 2022) 6. GCRS plus kick off (Oct 2022) 7. Promotion of HAGO installation in clinical area (Oct 2022) HAGO Ambassador 8. HAGO prescription of ENT health education (e-pamphlets, videos, or soundtracks) by nurses (Oct 2022) 9. Implementation of paperless consultation (Oct 2022) 10. e-Consent fully implementation (Dec 2022) 11. 100% e-Laboratory results screening was launched (March 2023) 12. Promotion of HAGO medication delivery service (May 2023) 13. Improvement initiatives using document scan app (DSA) scan Polysomnography (PSG) report upload to CMS (June 2023) 14. Coming up e-Vitals in SOPC setting co-delivery project (self-service model) is still under development
