Proposed Topic (Most preferred): :
Research and Innovations (new projects / technology / innovations / service models)
Authors (including presenting author) :
Cheung YM(4), Chan HYH (1), LI KK(2), Li YC(3), Poon WL(5), Mak HKC(5), Wong LSL(5), Lau CKA(5), Kwong WHS(4), Li W C(7), Cheng WW(5), Leung AL(2), Mak TCY(7)
Affiliation :
(1)Department of Cardiothoracic Surgery, Queen Elizabeth Hospital (2)Department of Orthopaedics & Traumatology, Queen Elizabeth Hospital (3)Department of Family Medicine, Queen Elizabeth Hospital (4))Ambulatory Care Centre, Queen Elizabeth Hospital (5) Department of Radiology & Imaging, Queen Elizabeth Hospital (6)Department of Information Technology, Queen Elizabeth Hospital, (7) Central Nursing Division, Queen Elizabeth Hospital
Introduction :
Outpatient imaging demand in Ambulatory Care Centre (ACC) QEH were highly congested. Especially high volume of the same day X-ray service for O&T & CTS clinic. Scheduling an X-ray appointment is necessary to improve the queuing time for outpatient setting in QEH. A convenience and effective patient scheduling process is essential to deliver quality patient care, as well as to divert the congested queue. So, the need for efficient scheduling X-ray appointment system to manage and evaluate the booking quota – X-Ray Booking Kiosk.
Objectives :
- Reduces the congested patient waiting at the x-ray counter. - Triage the non same day imaging patients to non-peak hour time slot. - Provide more convenience choice for patients to book X-ray appointment via Kiosk instead of manual booking. - Reduces workload of clerical staff for manual booking.
Methodology :
From Jan 2023 to Dec 2023, trial was conducted in CTS & O&T clinics QEH. Those patients after consultation required X-ray investigation in next visit were need to book the X-ray appointment via Kiosk. Patients could choose and book the appointment available in Kiosk. Assistance was ready at Integrated Patient Service Station if needed.
Result & Outcome :
After the implementation of outpatient X-ray booking Kiosk, the queuing time of spine clinic is shortened from 121.8 to 83.3 minutes as same day X-ray waiting time is improved. Overall patients’ perspectives of Kiosk booking process were good. We concluded that X-ray Booking Kiosk for outpatient is win-win-win situation. It can improve patient journey and the staff workflow of ACC & X-ray department.
