Around 2015, with the vigorous rise of the internet economy in China mainland, "internet + healthcare" became a hot topic. Social capital has poured into the provision of internet healthcare services, public hospitals, as the main providers of healthcare services in China mainland, mostly remained in a wait-and-see state. In 2018, regulations such as "Measures of Internet Diagnosis and Treatment Management (for Trial Implementation)", "Measures of Internet Hospital Management (for Trail Implementation)" were released by the National Healthcare Commission, internet hospitals started their development towards standardization. Internet healthcare services achieved rapid development especially during the COVID-19 pandemic started in 2020.
Ruijin Hospital affiliated to Shanghai Jiaotong University School of Medicine officially launched Internet application services from April 2020, providing services such as Internet consultation, online e-prescription, online payment and medical insurance settlement, online reservation for testing and inspection, and third-party medication delivery, which changed the previous outpatient medical mode of having to visit hospitals offline to seek medical treatment. With offline healthcare services in conjunction with internet hospital, Ruijin provides online innovative services such as online self-service prescription renewal and test appointment renewal. Meanwhile, a series of offline convenient services were provided to patients through internet services platform. Especially since 2021, Ruijin Hospital has taken the lead in carrying out the construction of "Convenient Medical Services of Digital Transformation 1.0 to 3.0" under the guidance of the Shanghai Municipal Health Commission, these services provide accurate appointment booking, smart triage, cell phone convenient payment, in-hospital navigation, online pre-consultation, smart guidance and other services to improve the efficiency for patients when they're seeking medical treatment.
2015年前后，随着中国内地互联网经济的蓬勃兴起，"互联网+医疗"成为一时的热点，社会资本纷纷涌入提供互联网医疗服务，但作为内地医疗服务主要提供方的公立医疗机构多仍处于观望状态。2018年，国家卫生健康委发布《互联网诊疗管理办法（试行）》、《互联网医院管理办法（试行）》等文件，国内互联网医院进入规范化发展阶段。特别是在2020年开始的新冠疫情期间，互联网医院服务取得快速发展。瑞金医院于2020年4月起正式开展互联网应用服务，提供了互联网问诊、在线电子处方、在线支付与医保结算、检验检查在线预约、第三方药品配送等服务，改变了以往必须线下实体医院就医的门诊医疗模式。并结合互联网医院提供在线自助续方、续检验等创新服务。同时，通过互联网服务平台也为患者线下就医提供一系列便捷就医服务，特别是从2021年以来，瑞金医院在上海市卫生健康委指导下，率先开展"便捷就医服务数字化转型1.0-3.0"建设，提供了精准预约、智能分诊、手机便捷支付、院内导航、在线预问诊、智能导诊等服务，有效提高了患者就医效率。
